Piyanos Hotel Assistant is a real agentic AI that does everything a capable receptionist does — from bookings to concierge to identity registration to phone calls, even taking payment without the guest leaving the chat. Compliant with Turkish regulation, with your own keys, no lock-in.
Same-day setup · Bring your own keys · No lock-in
Four things that set us apart.
Claude-powered agentic reasoning: it checks availability, books, pulls folios, opens requests. Not a menu tree — an assistant that thinks.
Identity registration (police/gendarmerie), KVKK consent, e-invoice — Turkish regulation baked in. The part foreign competitors cannot solve.
Bring your own LLM (Claude, OpenAI, Gemini, Ollama). See cost in real time from the admin panel. Keys stored encrypted.
Bookings, concierge, housekeeping, complaints, upsell, loyalty — everything a capable receptionist handles, end to end.
Not just bookings — end-to-end digital hotel operations.
Everything above works today. These do not yet — we’d rather say exactly where each one stands, including the ones that depend on a partner’s approval instead of us.
A multilingual marketing site for your hotel — rooms, photos, amenities and commission-free direct booking, with the assistant embedded in the page so a guest asks, gets a price and books without leaving it. Content is managed from the admin panel. Connecting your own domain is on the roadmap.
Voice runs on Twilio today. Next is Netgsm SIP + LiveKit so calls to the hotel’s own number are answered on a lower-latency stack with markedly better Turkish recognition.
A manager app (occupancy, revenue, competitor rates in your pocket) and a staff app (housekeeping, maintenance requests, taking a chat over from the assistant).
Regional demand signals from flight and event data feeding occupancy forecasts and pricing recommendations, plus tracking where you rank on the OTAs.
Booking.com and Airbnb guest messages landing in the same assistant as every other channel. Booking.com’s messaging API is open to approved partners only and applications are currently paused — our side is ready, the door is not.
The reputation module already collects reviews and drafts replies; publishing straight back to Google Business Profile needs Google’s API access approval plus the hotel’s own grant.
If one of these is critical for you, say so on the demo call — we order this list by what our customers actually need.
We provide the integration and platform. Consumption resources — the AI model, voice service and SIP line — you either bring with your own accounts or use through us within your quota.
Let’s do a short demo call; our team connects your hotel, your channels and — if you like — your own LLM/voice keys.
Upload your knowledge base so the assistant learns your hotel. Usually live the same day.
Guests start chatting. Track usage and cost in real time from the admin panel.
A monthly integration service fee sized to your room count + a one-time setup, with the freedom to bring your own keys. A fixed fee doesn’t mean unlimited use; beyond the quota it’s token-based billing or BYO.
Small & boutique hotels
up to 25 rooms
Setup: $199 one-time
$10/mo LLM usage included (≈150–250 conversations) · unlimited with your own key
Multi-channel, growing hotels
up to 75 rooms
Setup: $399 one-time
$50/mo LLM usage included (≈800–1,200 conversations) · unlimited with your own key
Voice, revenue management & OTA
up to 200 rooms
Setup: $699 one-time
$150/mo LLM usage included (≈2,500–3,500 conversations) · unlimited with your own key
Multi-property, SSO, self-host
200+ / multi-property
Setup: custom
Your own key or a custom quota · all add-on modules included
Add to any tier; Enterprise bundles all three. Each is priced under the standalone tool it replaces.
Tracks competitors’ nightly rates, derives the comp-set median and feeds it into your pricing recommendations as a fifth factor. Treats a sold-out comp set as a demand signal.
Standalone rate shopper: $99–120/mo
Collects platform reviews and drafts replies grounded in your own knowledge base. Draft → approve → publish: nothing goes public without a human approving it.
Standalone reputation tool: $75–180/mo
Targeted sends with approved templates, opt-out management and automatic STOP-keyword handling. You see the reach and the estimated cost before you send.
WhatsApp message fees are billed by Meta directly to your own account
~2 months off on annual billing · VAT excluded · Setup starts with a demo call
It does the work. A Claude-powered agentic assistant that checks availability, creates bookings, pulls folios, opens service requests and files identity registrations. Not a fixed menu tree.
Yes. Guest identity data is captured and filed per Turkish regulation. KVKK consent management and e-invoice/e-archive are also built in.
The monthly fee is an integration service fee: the platform, your tier’s modules, the admin panel, hosting, support and an included usage quota. Consumption — AI tokens, voice, SIP — is covered by your own accounts (BYO) beyond the quota, or via token-based billing.
Yes. Each hotel can connect its own LLM provider (Claude, OpenAI, Gemini, Ollama) and voice/SIP provider (e.g. Twilio, Netgsm). Your keys are stored encrypted and you pay the provider directly.
Turkish, English, Russian and Arabic. The assistant replies in whatever language the guest writes — ideal for hotels with Russian and Arab guests.
After a demo call our team sets your hotel up; once the knowledge base and channels are connected you usually go live the same day. Enterprise setups include dedicated onboarding.
See the difference in a 15-minute demo. We handle setup — go live the same day.